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RETURN POLICY

RETURN POLICY

Sandi Global Group understands the importance of choosing the right product for your project. If you are not completely satisfied with your purchase, simply return the merchandise to Sandi Global Group within 90 days of purchase with a valid sales receipt, and we will refund your purchase.

  • All returned merchandise must be undamaged and in resalable condition.
  • Your refund will be processed by the same method of payment from your original purchase or store credit.

IMPORTANT – PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Sandi Global Group is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information: Visit sandicabinet.com or contact Customer Care by calling 909-590-8844.

 

Cancellations

Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer care specialists immediately at 909-590-8844.  Hours are Monday-Friday 8 am to 5 pm, Saturday 8:30 am to 12:30 pm (all times Pacific).

Once an order has been loaded and is in route to the shipping address, Sandi Global Group will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.

 

Refused Orders

DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our customer care center at 909-590-8844 immediately for assistance with getting replacements sent to you. (Please see Damages Policy).

If you refuse to accept an order, Sandi Global Group will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.