Sandi Global Group stands behind our product, and we want to take all the stress out of your order. We ship all over the country, from California to New York to Florida and every point in between. Many of the products that we ship are fragile by nature, and on occasion, damages can take place during transit. If you receive any damaged cabinets in your shipment, please follow the policies below by calling or emailing us right away and we will ship out replacement cabinets immediately, at no additional cost to you. We have Specialists available Monday-Friday, 8am-5pm Pacific, ready to assist you.
If you receive a damaged shipment, follow these 3 steps for quick replacement of your shipment.
1. Accept the shipment.
2. Contact Sandi Global Group immediately.
3. Provide Sandi Global Group with the required documentation.
a. POD (Proof of Delivery Receipt)
b. Pictures of Damaged Cabinets.
c. The Number of Pieces Damaged.
d. Email to Your Account Manager.
Sandi Global Group will ship your replacement cabinets immediately.
Upon initial receipt of the shipment, look for any indication of damage on the outside of the cartons or packing material. Notate any damage on the POD provided by the driver, this will ensure a faster turn around on filing the claim and re-shipping the product. Even if no damage is noted on the POD, you can still file a claim for hidden damage.
***NOTE: NEVER REFUSE A SHIPMENT***
Refusing a shipment will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and, in certain circumstances, will incur a 10% restocking fee.
If you have received a damaged shipment, please contact our Customer Service Department at 1-909-590-8844 for assistance. You can also email your damage claim in to your account manager. Please have your Order Number ready to ensure a quicker turn around for your replacement shipment.
DO NOT DISCARD any of the damaged material or packaging. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Sandi Global Group cannot be held responsible for any damages or shortages. The carrier is responsible once the product leaves our possession.